In June of 2021, I purchased a Mitsubishi Mini-Split system which cost ~$55,000. Only 6 months after installation, I experienced repeated malfunctions. These malfunctions were the same issues which had to be repaired at least twice before, in the Fall & Winter of 2021, during the warranty period and again 6 months following the end of their warranty. Clearly, they were not repaired or I would not continue to experience the same malfunctions. Namely, one or both of the mini-splits that share a hyper heat pump, fail to perform as intended & will not heat or cool the rooms in which they are located. The blower stops working. According to the Federal Trade Commission, if a Consumer "report(s) a defect to the company during the warranty period and the product isn't fixed properly, the company must correct the problem, even if your warranty expires before the product is fixed". These mini-splits stop providing heating or cooling while the other one is in use & the blowers do not perform. I have contacted Sav-Mor on numerous occasions but they have refused to acknowledge to remedy this, or try to resolve this problem amicably, despite being informed of the FTC rules. They insisted I provide a credit card before a 3rd repair, forcing me to pay for an obvious and ongoing defect. They believe that the warranty has ended and have no obligation to determine what continues to cause the repeated malfunctions, despite being given information from the FTC regarding warranty rules. The cost of this two mini-split system is $8,650.00. They did not fix or explore the defect, did not communicate with me, except to threaten legal action for writing truthful, fact-based statements of my experience with them regarding this matter. They have not provided a copy of the previous repair records as requested, and they appear to ignore all consumer, warranty, and defect rules related to this issue. I would caution anyone considering doing business with this company!

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