Our experience was a very gratifying one.The store itself is very well run. The manager is very pleasant. The staff, especially the young lady that originates from Manhattan NYC ,was very accommodating and knows how to sell a proper shoe according to your fit and needs. We highly recommend shopping there for all the families foot needs. We will be back to buy more shoes in the near future. The store deserves 5 stars for selection and style and great help staff. Everyone should go to this particular Famous Footwear Shop in Henrietta.