Visited to get repair for some Honda recalls I got. They need to update some softwares to fix those, until then it was fine, they did it. I came on to road to go back to home and observed some thumping sound from back of car which I never noticed earlier with my car. I came back to them immediately in 5min with the problem of the new sound. I am telling them clearly that there is some new thumping sound coming, they were not agreeing to look at it saying we didn't touch anything other than software update. I agree with that but when I am telling them that I am hearing some new sound now which I didn't hear when I pull the car to this service center. What it means? there is something happened?. They did test ride and agreed that some thumping sound coming. If you want we will check what the sound, it will take a couple hours. You know even after 3 hours they didn't even touch the car from parking lot. After my insistence, they called someone to check it. You know what the problem it was, there was some 'tape bundle' attached to the inner side of tire. Probably it was from their service garage what they tells. It seems how negligent these people in their work and how reluctant to look after the customer complaints. They wasted my 3-4hrs of time waiting over there. Even the service people are not friendly, very rude. I NEVER recommend anyone to visit this Gardenstate Honda service center.

I was told there might be a wait at Garden State Honda because they were always really busy on the weekends but when I got there, someone greeted me right away. It was crowded but they were really well staffed and new when to back off and give space if you know what I mean. I checked them out on line before I went there so I could see there prices and saw a 2007 Acura TL for $22,995. I knew from hours of research so that was the car I wanted. I called to make sure they had it and they said they did but Ive been told that before by other dealerships so I didnt get my hopes up but when I got there, they did have that car and they had it brought out before I got there.Thats what I call service. I didnt have to negotiate or argue with anyone. Great all-around experience.