Had them come out - he said he could fix my appliance but had to order the part, I agreed and now 2 months later after several calls and them telling me the parts are on backorder - claims they left me a message on my cell phone - when they had been calling my office to say that he wasnt interested in doing the job - too much work. NICE! so now I have to start from scratch - but gee whiz - said they werent going to charge me the $55 service fee. THANKS! I told them I would share my feelings. He likes to work on warrenty stuff - probably gets more money!