I brought my Brother to this "authorized" service center for cleaning. They finally returned it after several months and many calls and it didn't sew correctly when I picked it up. I called numerous times and the owner finally told me that it was her teenaged grandson who had done the work even though I paid for an authorized dealer, which means trained by Brother. She never offered a refund and it cost me hundreds to get the damage they did repaired. Very disreputable. If you value your machine, don't take it there.

I had a Brother embroidery machine to be serviced under warranty. I was not made aware of the possibility the problem may not be covered under warranty. I was not told I had any charges or called to authorize the service of the machine not covered by warranty. When I arrived I was told I had a $98 bill and the owner was very rude, stating they would take me to court if I did not pay half or the full amount immediately. They also have a "D" rating on BBB website bc of another complaint that they failed to resolve. BE CAREFUL WITH THIS COMPANY.