Our Mercedes Sprinter was in need of warranty repairs and we wanted to install a new back up camera at the same time.we asked for a cost on installing the back up camera, to which he advised us to bring it in and he would discuss the cost with us. after repeatedly asking and receiving the answer that it would be "very reasonable" we traveled to his location with the thought that he wouldn't try to rip us off.

The building is located in has cages and gates everywhere .... if that gives you any inclination about the type of neighborhood they are in. The inside of the office is disgusting with old worn out furniture and no display items or electronics. There is no place to sit or wait for work or even discuss anything. They took us outside to discuss the work needed and to make a list of items needing attention. No uniformed employees....essentially a very shady looking place. Eddie pulled up a picture of the Sprinter camera and printed it off for us when we arrived at his location, while explaining that this was the one they have used in the past many times. (If you have used it many times, why could you not have provided a verbal estimate on the phone when asked?) We were contacted by Jody via phone stating the cost would be $600.00, after we had already dropped the vehicle off. We had already gotten a price from another shop for $300.00 but they were unable to take our vehicle in right away so that's why we contacted United.
Not wanting to go to multiple locations and have multiple techs working on our vehicle, we told him we were just going to come back and pick it up to bring to the other shop. He became argumentative and told me we had already authorized the work based on us dropping the vehicle off to him. They had our vehicle less than 30 minutes and we never signed anything agreeing to the work. We requested the release of our vehicle to which we were told we had FOUR minutes to pick it up. Midwest Mercedes then arranged for the pick up of the vehicle.