Replaced a faucet in our house 3/15. When it broke in the house We called them, they couldn't send anyone for 4 days due to they was a small company that everyone was busy and no one works the weekend!! However later they did send 2 men to look at it and said it was a frozen pipe, even with a very mild winter with a pipe that leads out behind our dryer & vent, plus my office is back there and if it gets cool I run an extra heater!! Their staff said we usually use this kind of faucet, showing us a pipe on the truck, that was double the length of pipe going out which adds greatly to how much water is sitting in the pipe so they almost always never freeze! They did not know why this kind of faucet was installed!! He called the boss, & sure enough modern pumbing still denied their need to fix it & standing behind we don't guarantee if it freezes not caring their staff says it was improper install that caused it and they stand behind their work, but instead wanted another $175 to fix it!