On November 29th, the movers showed up 6 hours late, and were rude when they did show up.



They loaded half the truck, then refused to work, but also refused to pause their billing, and said they wanted to change the rate from hourly to fixed rate (ie. they wanted to more than double the amount they originally estimated). When I consistently refused, they eventually continued.



The truck they brought was too small to fit my one-bedroom of stuff, even though they said it was the size for a whole house, and so I had to leave a lot of it and make two trips in a U-Haul with other movers the next day.



They told me I had to sign the inventory sheet that night, before they delivered my stuff. They charged the rate for three men when they only had two movers.



The next day they were 80 minutes late, then refused to bill to my credit card as previously agreed to. I told them I wanted to use credit and they said they would leave with my stuff if I didn't go get them $942 in cash. We called the police twice, and nobody came. They charged for the time for me to wait for the police, then to go get cash. They said they would refund if I gave them more cash than necessary. They "estimated" the hours to unload, at double the time it actually took, and refused to refund the excess cash.



When I checked with the woman doing inventory, the truck had three layers of boxes left in the truck and she had already checked off all the boxes except for four boxes, without even looking at the numbers on the boxes, as at least 30 boxes were still on the truck and obstructed. She said she wanted to leave early, and so I told her not to leave until we found the remaining four boxes. She said she wouldn't but then left anyway.



After unpacking, I discovered that a lot of my furniture had damage and several boxes were missing, including boxes containing designer handbags, electronics, and a Toshiba laptop box.