I disagree with the other reviewer. I think Doug, and his salespeople, are really considerate and professional, and their prices are good, and they have selection nobody else has. Really unique designs, not the typical cra* you find at other places. But since their stuff is rather specialized, they're at the mercy of the metalworkers they use, and sometimes they can get backed up. You shouldn't buy something custom from them if you need it immediately. If you want a rush job, go to Shane Co. If you want something really quality and with a decent price, use Fabri. I like 'em, and I would (and will) go back (Eric)

The staff at this store is second or third rate at best. They screwed up my wedding band order twice and one employee couldn't correct the mistake the first time so we had to go back another day to deal with the original employee who ordered the ring in error. The ring was supposed to take 3 weeks to receive and after SIX weeks of waiting we canceled the order and didn't even get an apology. DO NOT depend on them for customizing or for any professionalism whatsoever. I even got a rude attitude from one crusty old lady working there when I dropped in at BellSquare for something else and asked about the order status. DO NOT give them a second chance if they mess it up the first time... I guess that was our fault.