My Daughter had this company come out and do their carpets after he stopped into the family shop and left a business card. He left the carpets still so wet they aren't dry the following day, they were supposed to have used something for the pet odor stains and smell but it doesn't appear that he did that. The stains are still there and the smell throughout the house was so bad with that wet dog urine smell that they had to go to my son-in-laws parents house for the night. Now, the next day it still smells in the house and they can't even walk on the carpet because it's so wet. Horrible job, never use this guy. He charges pretty much what the big companies do anyway so you aren't really saving anything and you'll end up having to call a bigger company to come and redo them Also, when they called the owner and told him the carpets were still wet a full 26 hours later and that there was a horrible smell in the house that wasn't there before he, at first, said he would make it right. He then showed up at the house while my son in law was at work and touched the carpet and said it wasn't wet. She touched it and said "you can't tell this is still wet?" to which he replied it was dry. She replied that her socks were soaked through her shoes the carpet was so wet and he once again replied it wasn't wet, even though it was obviously wet. She mentioned the horrible smell which he said he didn't smell and then asked him why the carpet wasn't actually clean. He said that they were stains and that no one would get them out. He refuses to make this right. Don't use him, you will be sorry you did. Dishonest business practice. Only reason there is one star is because i couldn't give zero stars