I found Charlotte's a few years ago. They never let me down! They don't have bogus service fees like those aweful corporate 1-800 websites. I use them for my local orders and I give them a call when I need to send something out of town. I trust them with all my orders for friends and family. They give all my orders special attention! My last order was a Thanksgiving centerpiece, it was so gorgeous and lasted so long. Everyone was asking me about it! It made my dinner extra special! Can't wait to get my Christmas arrangement!! :)